We want every customer to know exactly where they stand before they pay. This page explains canceling and refunds in plain English. If you've signed an agreement with us, your signed agreement has the same rules, and if the two ever differ, your signed agreement wins.
Customer follow-up plans (early access)
These plans are open for early-access sign-up now. Texting turns on once carrier registration is approved. Nothing is charged when you sign up, not the setup fee and not the monthly fee, until we confirm in writing that your service is ready to start. From then on, these rules apply.
- Cancel anytime. Text (989) 671-1234 or email billing@mainfront.ai. We confirm within one business day.
- Your service runs to the end of the month you've already paid for, then stops. There are no more charges after that.
- No refunds for part of a month.
- If we can't get you live at all within 45 days of the day your setup fee is charged (for example, phone carriers won't approve texting for your business), you can cancel and get your setup fee back. We keep only the carrier or registration fees already paid for you.
- If we end your plan for a reason that isn't yours, we refund the unused part of any month you've paid for.
Websites, apps, branding and other builds
- Before work starts, you can cancel and get your deposit back.
- Once work has started, the deposit isn't refunded. If you end the project early, you pay for the work done so far. If you've paid more than that, we refund the difference.
- Personal (household) projects can be canceled within 3 business days after signing for a full refund. We don't start work until those 3 days pass.
- Payment plans can be paid off early anytime with no penalty. There's no interest, and the total is the same as paying up front.
Flat-fee services (LLC Setup Help, Google Business Profile setup)
- Full refund if you cancel before our kickoff call.
- After the kickoff call, the fee isn't refunded, including when the State of Michigan or Google says no. They make their own decisions, and the setup work is already done.
- State filing fees, registered agent fees and other fees you pay directly aren't paid to Mainfront, so they aren't ours to refund.
Print, signs and apparel
- Once you approve a proof and we place the order, it can't be canceled. Printing companies don't take orders back.
- If we or the printer make a mistake, we reprint the affected items, or refund them if a reprint isn't possible. Tell us within 7 days of delivery, with a photo.
- Mistakes in a proof you approved, like a typo or a wrong phone number, aren't covered. Please check proofs carefully.
Things that are never refunded
- outside costs already paid for you, such as domains, plugins, stock photos, ad spend and print production;
- texts, emails or minutes already used beyond a plan's limits;
- time already worked under an approved change order.
How to ask for a refund
- Email billing@mainfront.ai or text (989) 671-1234 with your name or business name, what you bought and what happened.
- We reply within 2 business days.
- Approved refunds are sent within 5 business days, back to the card or account you paid with. When it shows up depends on your bank, often another 5 to 10 business days. We don't refund in cash or to a different card.
Card disputes: please contact us first. Most problems are fixed in a day. If a charge you authorized is disputed with your card company, we'll share your signed agreement and records with them.
Goodwill: sometimes we'll do more than this policy says. Doing that once doesn't change the policy.
Questions? billing@mainfront.ai · (989) 671-1234